Frequently Asked Questions |
Q. How does your service work?
A. It’s simple. Just call us at 941-3463 (Honolulu & Pearl City/Aiea) or 261-3463 (Kailua) and give us your phone number and delivery address. Tell us which restaurant that you want delivery from. Order your items by number, tell us your payment method and then sit back and relax. If you prefer, you can order online by clicking HERE! Your food should arrive in about an hour.
Q. Which areas do you deliver to?
A. We deliver to 3 separate delivery areas (Kailua, Honolulu and Pearl City/Aiea), each with their own distinct selection of restaurants. Deliveries outside of the areas listed below are available, call 941-3463 to inquire.
Kailua: Includes all of Kailua, Yacht Club Knolls/Terrace as well as the Kaneohe Marine Corp Base.
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| Honolulu: Includes the entire area stretching from Waikamilo Rd thru Aina Haina. These are the included zip codes: 96813, 96814, 96815, 96816, 96817, 96821, 96822, 96826.
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Pearl City & Aiea: This area includes Salt Lake, AMR, Hickam Air Force Base, Pearl Harbor Housing, Radford Terrace, Halsey Terrace, Catlin Park, Moanalua Terrace as well as Pearl City and Aiea (Sorry we are currently unable to deliver on Pearl Harbor, Ford Island and to COMPACFLT) . Zip Codes included are: 96701, 96782, 96853, 96818. |
Q. How do I know that my online order has been placed?
A. All online orders must be confirmed over the phone to ensure that it was properly received and to secure the delivery time. You will receive a confirmation email immediately after processing your online order and a confirmation phone call within a few minutes after we have received your order. Please be sure to provide a contact phone number where you can be reached. Should you not receive our confirmation call within 15 minutes of processing your online order, call us at 941-3463 to speak to one of our Customer Service Representatives.
Q. How long does it take for delivery?
A. Delivery takes about an hour. Weather, traffic conditions, driving distance as well as ordering during peak hours may require us to ask for additional time. We do however try our best to deliver your order as soon as posible.
Q. How do you keep my food from getting cold?
A. We pick up your food right from the restaurant’s kitchen and carry it in our mylar constructed insulated heat bags. These bags are designed to keep hot food hot and cold food cold.
Q. How much does it cost to have food delivered?
A. Delivery fees vary according to your delivery location zip code.
Q. What's the standard tip for drivers?
A. Our “mobile waiters” work for tips just like restaurant waitstaff. They also provide their own vehicles and fuel. A customary 10%-20% gratuity is greatly appreciated.
Q. What is the minimum order amount?
A. Minimum food order for lunch is $30 and after 12:30pm is $10. There is a $10 minimum food order for dinner.
Q. Why do I need to give you my phone number?
A. Your phone number is unique to your address, therefore, it’s the only way store and retrieve your delivery address and customer information.
Q. How often do you update your menu guides?
A. We print new menu guides approximately every 6 months. Due to the frequency of restaurant price and menu adjustments, some changes go unannounced. We apologize for this inconvenience.
Q. What is your gasoline surcharge and why is it not incorporated into the delivery charge?
A. We instituted this charge to help our mobile wait staff offset the highly volatile cost of gasoline. Unlike the delivery charge, this entire fee goes directly to the driver delivering your order. We didn't include this charge into the delivery charge because we wanted to be able to lower or raise the charge in accordance with the fluctuations of the price of gas and eventually discontinue the charge entirely should the price of gasoline stabilize.
Q. Does the credit card and cardholder need to be present to be able to use a credit card?
A. Yes, both the credit card and cardholder would need to be present upon arrival of your meal, the card would need to be presented and imprinted by your mobile waiter as well as signed by the cardholder.